Please visit this page to set up your return or exchange: https://word-on-fire.returnly.com/

Media products, such as study guides and books, may be returned or exchanged if they were purchased within the last 90 days, are unused, and are still in their original packaging. For any needed apparel returns or exchanges, please email sales@wordonfire.org 

Your order record will be retrieved by the system based on the email address you used to make the purchase. For this reason, have the email address on the order or the order number (example: Q######) handy when beginning the return process. 

Please email sales@wordonfire.org if you have any trouble. Our returns system will lead you through each step once the team reviews and authorizes your return.